Satisfaction and Refund Policy
At Custom Executive Outfitters our customers are our backbone. Your satisfaction is of the utmost importance. As such, we provide trial orders, fittings, and alterations to custom tailored garments that do not meet your expectations. Unlike read-made garments, our clothing is tailored specifically for an individual rather then a mass market. Our Wardrobe Consultants provide consulting services along with your order and collect a non-refundable deposit at the time of the order. Deposits are charged for services rendered during the initial sale and costs incurred to acquire your fabrics. After delivery, our experts provide fittings to ensure your garments fit to a tee. Unsatisfied customers can return an order prior to wearing merchandise and receive a refund of 80% for payments made in addition to the non-refundable deposit. Unlike mass-marketed clothing, our garments cannot be resold because they are crafted for an individual. Worn garments are non-refundable. For more information regarding returns please contact Custom Executive Outfitters.